What happens when I make a reservation?
Reservation requests will result in a new screen showing an Booking Number, which should be kept and used with any future correspondence with destinationRussia.com. You may also be quoted a Confirmation Number. Additionally, all reservations will be followed up within 2 to 48 hours with an email using the same Booking Number and, if available, a Confirmation Number. |
How long will it take destinationRussia.com to respond to my reservation request?
All reservation requests will result in a new screen showing a booking Number, which should be kept and used with any future correspondence with hotelsRusasia.net. Additionally, all reservations will be followed up with an email within 2 to 48 hours using the same Booking Number with the status of your reservation. You can also check the status online by logging into your travel planner itinerary. |
How do I check on my request for a lodging?
You may view your reservation using the "myItinerary" link. Always feel free to contact us with any inquiries regarding your request. For fastest service, please include your "Booking Number" which you will receive after you submit your booking. |
I don't have long to wait for a confirmation. What can I do?
We will do our best to expediate the booking process, but dealing with Russian Hotels is more difficult than in other locations. We recommend you make any travel plans to Russia with plenty of time to complete the booking process which can be upto 48 hours. |
When will my reservation be at the hotel?
- Special Internet Rates Rates:
Sometimes a hotel allocates a block of rooms to our company and therefore your name is not allocated to the Hotels reservation system untill the day you are due to check in. Rest assured, the room is booked; however, the hotel just does not know that you will be the person staying in the room we have allocated.
- "Additional Rates":
It takes a minimum of 24 hours before your reservation details reach the lodging's computer system. Rest assured, the room is booked; however, the hotel simply has not entered your details into their system yet. |
Once I have made my reservation, will I receive any written confirmation from the hotel?
No. The email confirmation you receive from destinationRussia.com is all you will need. It displays your destinationRussia.com Booking Number, the hotel information, the rate, confirmation number, and the hotel's cancellation policy. |